I am strongly conscious of my impact on the environment. I strive to be as environmentally friendly as possible, using recycled, recyclable materials, keeping my carbon footprint to a minimum and being cruelty free.
Because of this I source all of the materials I use from the UK.
All of my products are 100% biodegradable and recyclable.
All of the boxes are made from recycled fibres and the paper coverings on the outer boxes is sourced from sustainable forests.
I use recycled materials as much as possible and my products are vegan and cruelty free to the best of my knowledge.
Box of Twelve sells products through the Website, and by placing an order with us you are undertaking that the product is for your own personal or domestic use only (including that of a gift) and is not for resale.
By placing an order through this Website, you agree that:
(i) email can be used as a means of communication;
(ii) all information provided to Box of Twelve is true, accurate, current and complete in all respects; and
(iii) that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
1.1 The delivery period stated within which you will receive your order is approximate and no guarantee as to delivery within a certain time frame is given. Reasonable notice must be given by you to Box of Twelve with regard to when the product is required if it is to be given as a gift for a specific date and, if you are using the concierge service, consideration as to the length of time it will take to source each experience for each month must be taken into account.
1.2 Products will be sent to the address given by you in your order and risk of damage to or loss of the products shall pass to you at the time of delivery even if the products have not been received by you in person. If you are ordering more than one product, your products may be sent to you in instalments.
1.3 It is your responsibility to advise Box of Twelve of any change of address which may affect your purchase, especially if you are purchasing the concierge Box of Twelve as this may affect any tickets purchased that will be delivered to you at a later date. It is you responsibility to also advise Box of Twelve if you plan to be away in the days leading up to a purchased event.
1.4 If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once the delivery reaches your country. You must meet any additional charges for customs clearance; Box of Twelve has no control over these charges and cannot predict their amount. Please note customs policies vary widely from country to country. Box of Twelve recommends that you contact your local customs office for further information.
1.5 Please note international shipments may be subject to cross-border inspections by customs authorities. You must comply with all applicable laws and regulations of the country for which the products are destined. Box of Twelve will not be liable for any breach by you of any such laws.
2.1 Payment for all products must be by Paypal, credit or debit card. Box of Twelve accepts most major credit/debit cards: Visa, MasterCard and American Express.
2.2 All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Box of Twelve, Box of Twelve will not be liable for any delay or non-delivery.
2.3 Card Payments will be made in Pounds Sterling (£). The currency converter for other currencies is for guidance only. You should contact your payment card company for exact information about their exchange rates. Box of Twelve is not responsible for any exchange rate or extra commission that may be charged by your credit card company.
2.4 In the case of concierge Box of Twelve packages, deposits are non-refundable. Payment of a deposit enables us to hold a reservation for you but does not guarantee the price. Within reason, we will do our best to advise you if the price has increased prior to finalising a booking, but dependent on urgency of the booking this may not be possible. Reasonable increases in price will be chargeable to the Purchaser. If payment for your booking is made by credit card, an administration fee may be payable. After full payment, the conditions of the contract with your airline or other Supplier of travel services may permit them to increase the cost of your arrangements. We will pass on the details of any such increase to you.
3. Our Services
3.1 Services we provide include:
(a) supplying a pre-made, hand-finished gift box with twelve boxes inside
(b) in the case of original and wedding box of twelve purchases, twelve cards will be supplied for the purchaser to handwrite each month’s experience on;
(c) if purchasing the concierge box of twelve: arranging, organising and/or booking an experience including but not limited to transport, dining out, travel, accommodation, entertainment, room, property and vehicle hire; and
(d) the ability to request to be updated on specific information.
Box of Twelve has a contact telephone number for purchasers to call and speak to a representative of Box of Twelve. Please note that telephone calls to Box of Twelve may be monitored for training and quality control purposes
We reserve the right at any time and from time to time to modify the Services we provide and to add or remove content.
Where there are specific terms and conditions for different Services provided via the site, these are outlined below:
4. Purchases made on behalf of the Purchaser
4.1 When a purchase is made on your (the Purchaser’s) behalf, you will be bound by the Supplier’s terms and conditions including their cancellation policy.
4.2 Box of Twelve will endeavour to send you the terms and conditions which relate to each purchase but these can also be found on the website of the Supplier.
4.3 It is the responsibility of you, the Purchaser, to read the Supplier’s terms and conditions carefully as they form the contract between you and the Supplier for the supply of the relevant services.
4.4 A purchase is deemed to refer to but not exhaustively: a booking, a ticket or multiple tickets, hire of a room, property or vehicle.
4.5 Once the purchase has been made on your behalf and details passed on to you, you must check your bookings as significant changes may be made prior to the experience starting. We strongly recommend you check your emails regularly for messages regarding your bookings. We accept no liability for any changes or costs incurred which may result.
4.6 We strongly recommend that you contact your airline at least 72 hours before the scheduled departure of each flight to check for any changes. Please note that for some airlines it is mandatory to confirm with them your intention to fly.
4.7 Box of Twelve reserves the right to deny requests from purchasers if purchasers repeatedly fail to show up for bookings or violate Supplier’s cancellation policies.
4.8 You acknowledge that benefits with Suppliers are subject to availability and may change from time to time without notice.
4.9 All purchases are subject to availability.
4.10 Once you have given Box of Twelve authorisation to purchase tickets, you will be liable to pay the balance of the tickets in full. A deposit will be required prior to Box of Twelve purchasing tickets on your behalf which will be agreed between you (the Purchaser) and a representative of Box of Twelve prior to booking.
4.10 Once tickets are confirmed there will be no refunds or exchanges.
4.11 Please always check both the booking confirmation and tickets you receive and notify Box of Twelve of any discrepancies immediately. We will endeavour to solve any problem caused by an error made by Box of Twelve, but in other cases we will assist without being held responsible financially.
4.12 The method and company used for ticket delivery will be selected by Box of Twelve. Often tickets will be sent via secure post or courier which will require a signature upon delivery. When delivery is attempted, if you are unavailable you will need to collect from the local sorting office or where appropriate, organise a re-delivery directly with the courier company. Box of Twelve will offer support with any deliveries but cannot be held responsible for errors not caused by us.
4.13 Please ensure you check on your statement that your card has been debited for the amount of your tickets within 3-5 days of booking. If this is not then case then please call Box of Twelve to look into this.
4.14 Timings are always subject to change and Box of Twelve will do its best to advise you of these but there can be last minute changes made by Suppliers and/or promotors.
4.15 In the extremely rare event that a Supplier or secondary market ticket supplier goes bankrupt or does not deliver the tickets, Box of Twelve cannot accept liability for the loss of tickets. The terms and conditions of the Supplier apply and you, the purchaser, will have been made aware of these terms and conditions and accepted them at the point of purchase. However, in such a difficult situation, Box of Twelve will endeavour to act in the purchaser’s best interests to try to remedy the situation.
4.16 Box of Twelve are not liable for transportation costs including the cost of fuel, taxes, fees, parking charges and exchange rates.
4.17 In all circumstances, we will not be liable where any failure in the performance of the contract is due to: you (including, without limitation, unacceptable behaviour by you); or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or due to unusual or unforeseeable circumstances beyond our control.
4.18 ‘Restricted view’ will apply only if specified by the Supplier, box office, venue and/or on the physical tickets. Box of Twelve will advise if any tickets have restricted view prior to purchase.
4.19 Tickets are usually delivered 5-7 days before the event, with the exception of theatre tickets, which are sent immediately after the booking is made. The date upon which tickets are released is controlled by the promoters of the event, who often delay delivery in order to reduce both fraudulent activity and the risk of tickets being misplaced.
4.20 When tickets are purchased through secondary ticket agents, the Supplier will make every effort to deliver them several days before for the event. However, they reserve the right to deliver tickets just 24 hours in advance and on rare occasions may arrange for you to meet a representative at the venue.
4.21 If tickets are misplaced and originally purchased through a face value box office, tickets can often be duplicated. It is unlikely that tickets will be re-issued prior to the event date and will therefore be a box office collection. In order to collect tickets in this way, the original card holder and the card that was used to purchase the tickets need to be present. Letters of Authorisation are subject to the venue box office’s discretion and in some instances will not be accepted.
4.22 If tickets purchased through secondary ticket agents are misplaced, it is extremely difficult to arrange duplicates or box office collection, since they usually need to be collected by the individual who originally purchased the tickets. If this occurs, we will try our best to arrange for duplicates or collection, but if we are unable to do so we cannot provide a refund.
4.23 While we will endeavour to update you of any changes made to the date or time of your event, we cannot take responsibility to inform you if an event is cancelled or provide details if it is rearranged. Where tickets are purchased through the secondary market, tickets will usually be valid for the rescheduled date. If you are not able to make the new date, refunds will be made at the Supplier’s discretion. Box of Twelve will not be held responsible for any additional financial outlay, such as for accommodation or transport, that occurs as a result of a cancelled or rescheduled date.
4.24 If a refund is made available by the Supplier, this will be passed on to you. If the event is postponed, refunds are not advised until a new date has been rescheduled – if you cannot make this new date, then a refund may be made available and if so this will be passed on to you.
4.25 When you make a booking, you guarantee that as the lead name, you have the authority to accept and do accept, on behalf of your party, these terms and conditions and those of any other suppliers of travel services applicable to your booking.
4.26 It is your responsibility to ensure that all of the details on all travelling parties travel documents are correct and to bring to our attention any errors or discrepancies immediately.
4.27 Who your contract is with and the legal protections that apply to your booking will depend on the type of arrangements you book.
4.28 Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage.
Travel bookings: financial protection
4.29 Certain travel packages are covered by ATOL protection so that in the event of a problem arising, you are financially protected. Box of Twelve will only use travel companies that provide ATOL protection. On completion of the purchase of such a travel package, the ATOL Certificate will be made available to you. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
4.30 It is your responsibility to fulfil the passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant High Commissions, embassies and/or consulates. We do not accept any responsibility if you are unable to travel due to not complying with any such requirements.
4.31 Travel insurance is an important part of your arrangements. You should take out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements.
What we collect
We may collect the following information to full fill your order:
· Your name
· Contact information including email address and telephone numbers
· Demographic information such as your address
· Other information relevant to customer surveys and/or offers
You can contact us at any time to request to see the information we have gathered about your order and your details. Please email us on email@example.com
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping. This information is used in case of product warranty claims and potential product recalls. By keeping these details we can assist you with warranty claims and contact you in the product you ordered is ever involved in a recall.
We may use the information to improve our products and services. This will be used internally and not shared with any other third party, marketing service or company that we have not listed and that do not help us complete your order and provide the great service you are used to.
You may wish to opt in to receive promotional emails about the latest services and products from time to time. You can stop these emails and unsubscribe at any time by following the instructions in the email. Or by contacting us directly.
From time to time, we may also use your information to contact you for market research purposes based directly on your order. This will not include any marketing material that does not relate directly to, or assists with your order and order experience. We may contact you by email or phone. The main reason for this type of email would be to ask for your feedback relating to your order and your order experience.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This is in accordance to GDPR regulations.
How long will you keep my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.